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EXCHANGE OR RETURN OF GOODS
If the product does not fit your child or simply does not look as you imagined, you can, of course, return it within 30 days of purchase according to the law. However, do not forget to inform us of this fact within 14 days of receiving the goods by email: info@kitikate.cz
Goods can only be returned or exchanged if they are unworn and undamaged. For faster receipt of returned goods, please fill out the Return or Exchange Document and attach it to the goods. You can send your order to: kitikate Řevnická 1, 155 00 Zličín
In case of exchange of goods, the same conditions as above apply. In the attached document, please fill in the product code (S12345) that you choose as a replacement for the originally purchased product and send everything to us at: kitikate Řevnická 1, 155 00 Zličín
ITEMS CANNOT BE EXCHANGED IN STORES
You can find the document for returning or exchanging goods HERE.
Complaint
In the event of a product complaint, the return process is the same as stated above. Do not forget to state the reason for the complaint. After taking over, we will check and then evaluate whether a claim has arisen. We will inform you about the outcome of the complaint no later than 30 days after receiving the complaint in the complaint procedure.
